Job Title: Operations SupervisorLocation: Elko, Winnemucca, Ely, Nevada Experience Level: 1-5 years of Operational ExperienceEducation Level: High School Diploma or GED Job Summary:
Assists the Operations Director with the everyday operations of the Elko/Ely bus depot. Monitors operational performance by the use of various technology platforms. Monitors on-time performance throughout the system and works with dispatch to make immediate corrections to eliminate potential service failures. Essential Functions:
Oversees the day to day performance and service standards for all contract and charter activity
Detect issues such as buses deviating from route, stopping at incorrect stops, etc.
Monitor customer service issues related to mechanical issues, on-time performance and equipment such as AC, restroom, seats and seat belts
Act as customer liaison to communicate issues real-time and identify steps to rectify the situation while working with dispatch to execute
Understand all scheduling for charters/contracts and look for potential issues that may result in poor performance
Audit all dispatch and driver run sheets as necessary to detect potential service issues before they happen
Address all customer concerns and work with internal departments to research root cause of the issue
Monitor hours of service to make sure violations do not occur mid-route resulting in a lapse in serviceQualifications:
The ability to read and comprehend instructions, correspondence
Knowledge of Microsoft Office such as Word, Excel and Outlook is required.
Ability to be customer service oriented with the ability to deal with customers (internal and external) while having the flexibility to work with various personalities in all interaction types is required.
While performing the duties of this job, the employee is regularly required to sit and stand for long periods of time. The employee must frequently lift and/or move up to 20 pounds
A 3 year motor vehicle record background check is requiredCredentials:
Current CDL Class B with a P endorsement preferred
Current DOT physical preferred
Drug & Alcohol Supervisor Training preferred